Last updated: March 2026
Thank you for shopping at FigCrafter (figcrafter.com). We are committed to providing every customer with high-quality minifigure products. If you have any concerns about your order, please read this policy carefully and contact us at contact@figcrafter.com.
We accept return requests that meet all of the following conditions:
The following situations are not eligible for returns:
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Item defect, significant mismatch from description, or incorrect item sent | FigCrafter |
| Buyer's own reasons (e.g. wrong item ordered, change of mind) | Buyer |
Please contact us before sending anything back to confirm the return arrangement. We cannot guarantee processing for items returned without prior confirmation.
We do offer exchanges. If you would like to exchange an item, please contact us within 30 days of delivery and provide:
Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or an alternative solution.
Once your return is approved, the refund will be issued to your original payment method.
If you receive an item that is damaged in transit or does not match your order, please:
For any questions regarding returns, refunds, or exchanges, please reach out to us:
If you are located in an EU member state or the United Kingdom, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU) and applicable local regulations.
The withdrawal period is calculated as follows:
You must notify us of your decision to withdraw before the 14-day period expires. You may do so using either of the following methods:
Option 1: Send an email
Email contact@figcrafter.com with the following information:
To: FigCrafter (contact@figcrafter.com)
I hereby notify you of my withdrawal from the contract for the following item(s):
Order number: ______
Date of delivery: ______
Customer name: ______
Customer address: ______
Date: ______
Option 2: Use the EU Standard Withdrawal Form (optional)
You may use the template below, or write your own message — any clear statement of withdrawal is valid:
To: FigCrafter, contact@figcrafter.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Ordered on [ ] / Received on [ ]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
Once completed, please submit your withdrawal notice using one of the following methods:
After notifying us of your withdrawal, please return the item within 14 days to the return address provided in our confirmation email.
Return shipping costs:
Items must be returned in an unused condition with original packaging intact.
We will issue a full refund no later than the earlier of the following:
The refund will be made to your original payment method and will cover the full purchase price of the item(s). Original outbound shipping costs are not refunded unless the return is due to our error.
Under EU law, the right of withdrawal does not apply to:
If you are not satisfied with our response, EU and UK customers may seek assistance through the following channels:
In accordance with EU regulations, we provide a link to the ODR platform in our website footer to ensure EU consumers have easy access to dispute resolution services.
