Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to FigCrafter. This Privacy Policy explains how we collect, use, and protect your personal information when you visit figcrafter.com or place an order with us.

By using our site, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not use our website or services.

FigCrafter can be reached at contact@figcrafter.com for any privacy-related questions or requests.

2. Information We Collect

2.1 Information you provide to us

When you browse our site, create an account, or place an order, you may provide us with:

Contact details: name, email address, phone number
Shipping and billing address
Order history: products purchased, order dates, and transaction records
Customer service communications: emails or messages you send us

2.2 Payment information

Payments are processed securely by our third-party payment processor. We do not store your full credit or debit card details on our systems. We only receive a transaction confirmation and, where applicable, the last four digits of your card for reference.

2.3 Information collected automatically

When you visit our site, we and our service providers may automatically collect:

IP address and approximate location (country/region)
Browser type and version, operating system, and device type
Pages visited, time spent on each page, and the order in which pages were viewed
Referral source (e.g., the link or search engine that brought you to our site)
Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

Fulfill and ship your orders, including sending order confirmations and shipping updates
Respond to customer service requests and resolve issues
Improve our site and user experience, including understanding which pages are most useful
Send marketing emails — only if you have opted in; you can unsubscribe at any time (see Section 7)
Prevent fraud and maintain the security of our site
Comply with legal obligations, including tax and accounting requirements

We do not use your personal data for automated decision-making or profiling in a way that produces legal or similarly significant effects.

4. How We Share Your Information

We share your data only as necessary to operate our business:

Payment processors — to securely process your transactions
Shipping carriers — to deliver your order (your name and address are shared with the carrier handling your shipment)
Analytics and site tools — to understand how visitors use our site; data shared with these providers is typically aggregated or anonymized
Legal authorities — when required by law, court order, or to protect the rights and safety of FigCrafter or others

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies on our site. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

Type	Purpose
Essential	Required for the site to function (e.g., keeping items in your cart, maintaining your session)
Functional	Remember your preferences (e.g., language, region)
Analytics	Help us understand how visitors use the site so we can improve it

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may affect the functionality of the site (for example, you may not be able to complete a purchase).

6. Data Retention

We retain your personal data for as long as necessary for the purposes described in this policy:

Order records are retained for a minimum of 7 years to meet legal, tax, and accounting obligations
Marketing preferences (including opt-in records and email subscription status) are retained until you unsubscribe or request deletion
Account data is retained until you request that your account be deleted
Customer service communications are retained for a reasonable period to resolve any follow-up issues

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

7.1 All customers

Regardless of where you are located, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal retention obligations)
Opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at contact@figcrafter.com

7.2 EU and UK customers (GDPR)

If you are located in the European Union or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR:

Right of access — request a copy of the personal data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure ("right to be forgotten") — ask us to delete your data where there is no overriding reason for us to keep it
Right to restrict processing — ask us to limit how we use your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests, including direct marketing
Right to lodge a complaint with your national data protection authority (e.g., the ICO in the UK, or your country's supervisory authority in the EU)

Legal basis for processing: We process your data on the following legal grounds:

Contract performance — processing your orders and providing customer service
Legitimate interests — fraud prevention, site security, and analytics (where these do not override your rights)
Consent — sending marketing emails (you can withdraw consent at any time)
Legal obligation — retaining records as required by tax and accounting law

7.3 California customers (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know — request details about the categories and specific pieces of personal information we have collected about you
Right to delete — request that we delete personal information we have collected from you (subject to certain exceptions)
Right to opt out of the sale of personal information — we do not sell your personal data
Right to non-discrimination — we will not treat you differently for exercising any of your CCPA rights

To exercise any of these rights, contact us at contact@figcrafter.com. We will respond within the timeframe required by applicable law.

8. Children's Privacy

Our site is intended for adults. We do not knowingly collect personal data from children under the age of 16.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@figcrafter.com and we will promptly delete the data.

9. Third-Party Links

Our site may contain links to third-party websites (for example, social media platforms or partner sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

10. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include secure connections (HTTPS), access controls, and working with service providers who maintain appropriate security standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at contact@figcrafter.com.

11. International Data Transfers

FigCrafter operates from the United States. If you are located in the EU, UK, or another country, your personal data may be transferred to and processed in the United States or other countries that may not have the same data protection laws as your country.

For transfers from the EU or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms recognized under GDPR and UK GDPR to ensure your data is protected.

By using our site, you acknowledge that your information may be transferred internationally in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of the site following any changes constitutes your acceptance of the updated policy. If you do not agree with the revised policy, please stop using the site.

We encourage you to review this page periodically.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out:

Email: contact@figcrafter.com
Website: figcrafter.com
Response time: Within 24–48 hours on business days

EU and UK customers: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority — for example, the Information Commissioner's Office (ICO) in the UK, or the relevant supervisory authority in your EU member state.